Contact information
CONTACT US
We are here to help with orders, shipping, charging, use and refunds.
support@clickcraftventures.net
This is the fastest way to reach us and the only channel our support team
monitors. We reply to every email.
RESPONSE TIME
1-2 business days, Monday to Friday, excluding public holidays. Emails sent at
the weekend are answered on the next business day.
STORE DETAILS
Store: PurePod
Website: trypurepodofficial.com
Operator: ClickCraft Ventures
TO HELP US ANSWER FASTER
When you email, please include:
- Your order number, if your question concerns an order
- The email address used at checkout
- A short video, if the unit is not powering on or not running a full cycle
- Photographs of the unit and packaging, if it arrived damaged
WHAT WE CAN HELP WITH
- Order status and tracking
- Changing a delivery address or bundle size before dispatch
- Cancelling an order before dispatch
- Refunds under our 30-day money-back guarantee
- Warranty claims within 12 months
- Damaged, incomplete or incorrect deliveries
- Charging, runtime and battery questions
- How to use it, how much water to use, and how long a cycle runs
- Cleaning, drying and storing the unit
BEFORE YOU EMAIL
Three pages answer most questions immediately:
Track your order: trypurepodofficial.com/pages/track-order
How to use it: trypurepodofficial.com/pages/how-to-use
Common questions: trypurepodofficial.com/pages/faq
Two things account for most "it isn't working" emails:
The unit ships partly charged because of air-freight rules. Give it a full
charge, around 3 hours, before judging it.
Use enough water to cover the produce completely, and do not fill above the
line marked on the unit.
SAFETY - PLEASE CONTACT US IMMEDIATELY IF
The unit becomes hot during or after charging, swells or changes shape,
discolours, leaks, or emits smoke or an unusual smell.
Stop using it, disconnect the cable, move it away from heat and flammable
materials, and do not charge it again. Email us and we will arrange a
replacement and advise on safe disposal. Do not attempt to open or repair it.
WHAT WE CANNOT HELP WITH
We cannot give food safety advice, advise on foodborne illness, or confirm
that any food is safe to eat.
This is a kitchen convenience appliance. It is not a disinfectant or a
steriliser, and it does not make food safe. Please continue to wash produce
under running water with friction, dry it, and follow the food safety guidance
issued by your national authority - particularly when preparing food for young
children, pregnant people, older adults, or anyone who is immunocompromised.
If you believe you have a foodborne illness, contact a doctor.
